Assistant Careline (Service Centre) Manager - DoubleTree by Hilton Shah Alam i-City

**Job Identification:** 216449
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time

**Exceptional Hospitality Starts with You**

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will oversee the daily operations of the service centre and guest services teams, ensuring that all guests receive outstanding service. You will manage day to day operations of our service centre resolve guest concerns and lead a team of Careline agents and guest service representatives to meet the hotel’s service standards. As an **Assistant Careline (Careline) Manager,** you’re not just overseeing daily service centre operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

+ **Lead daily service centre operations:*...