Assistant Cafe Manager - PHL Fishtown (Philadelphia, PA, US)

Summary

As an Assistant General Manager, you’ll be the right hand to the General Manager, helping lead daily operations while creating an environment where both guests and team members feel welcome. The Assistant General Manager should enjoy working in a fast-paced environment and can collaborate with the General Manager to help recruit, work with, train, and develop a team of baristas to provide the exceptional customer service and quality coffee experience that La Colombe has built its reputation on.

Responsibilities

What You’ll Do: Customer Service Champion Act as a host, ensuring every customer has a positive experience They lead by example and coach the team to deliver outstanding service, addressing customer inquiries promptly Handle guest concerns with empathy and quick solutions, keeping service standards high Lead from the Floor Assist in recruiting, training, and developing a high-...