ASSISTANT, BUSINESS OPERATIONS

Responsibilities

• To receive payment made by self-paying patients – pay mode: cash, credit card and cheque
• To refund money to patient – if any
• To reconcile the total collection: cash, credit card and cheque with the total close till listing on shift basis
• To print receipt listing transaction when till closed
• To sign on the envelope with witness before putting into the safe
• To perform any other relevant duties as and when required by superior
• To have good communication skills with patients
• Implement and enforce credit control policies and standard operating procedures (SOPs)
• Set up and maintain customer credit limits, ensuring timely reviews and updates
• Monitor ageing reports closely and elevate high‑risk or long‑outstanding accounts
• Negotiate and arrange payment plans with customers where necessary
• Verify billing accuracy before issuing invoices to minimize disputes