Assistant Branch Services Manager

Summary:

Responsible for the operational oversight of their assigned branch, in lieu of the Branch Services Manager. Responsible for ensuring all functions performed on the teller line are compliant and adhere to regulations and company procedures. Implements directives from Teller Operations Manager and Branch Services Manager. Ensures staff follow established protocol to maintain accuracy and integrity of the system. Exercises sound judgment to approve over-rides and transactions that are beyond the authorization of other teller staff. Assists with the training of all new Tellers. Answers questions and responds to elevated customer issues. Assists the Branch Services Manager in the administration of new policy and procedures. Ensures the teller line is operational at all t...