Assistant Branch Manager - Klang

The Assistant Branch Manager supports the Branch Head in overseeing daily branch operations and ensuring consistent, high‑quality service delivery. The role focuses on driving digital adoption, strengthening documentation and underwriting readiness, and guiding staff toward more advisory‑driven customer interactions. The incumbent will also play a key role in upskilling branch personnel as New Business Ambassadors and Healthcare Ambassadors through structured training and continuous learning.

Roles and Responsibilities

1. Operational & Project Support

• Partner with headquarters and regional teams to implement branch‑level initiatives and changes.
• Gather customer and agent feedback to support continuous improvement and effective change management.

2. Sales & Business Performance Enablement

• Collaborate with the sales team and agency force to improve new business capture rates and healthcare steerage performa...