Vacancy Description
Job Description
- Maintains complete knowledge of and complies with all departmental policies / service procedures /standards.
- Maintains complete knowledge of correct maintenance and use of equipment. Uses equipment only as Intended.
- Anticipates guests’ needs, responds promptly and acknowledges all guests, however busy and whatever time of day.
- Maintains positive guest relations at all times.
- Resolves guest complaints, ensuring guest satisfaction.
- Monitors and maintains cleanliness, sanitation and organization of assigned work areas.
- Maintains complete knowledge of:
- All hotel facilities/services, hours of operation.
- All guest room layouts, bed types, décor, appointments, and locations.
- Room availability for any given day.
- Restricted dates, rates and room types.
- All room rates, packages and promotions.
- Specific ar...
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