Area Supervisor, Guest Arrivals - Universal Kids Resort

JOB SUMMARY:

Responsible for the daily operation of the Guest Arrivals team (including Parking, Admissions, Rentals, and Pass Sales) and acts as the first point of contact for Team Members and inter-departmental partners. Monitor the operation to ensure Guest and Team Member safety, positive Guest interactions, and maintain daily labor budgets. Leads and coaches Team Members and responds to any Team Member or Guest concerns. Responsible for upholding Guest Service standards, safety regulations, executing operational plans, and ensuring operational readiness.

JOB RESPONSIBILITIES:


+ Responsible for monitoring and overseeing the daily operation of the Guest Arrivals team including parking, pass sales, admissions, and rentals to ensure the proper staffing, capacity, efficiencies, crowd control and Guest Service standards are being met. Supports Guest concerns through effectively and timely responding to Guest and operational issues. Maintains a constant pre...