Apprentice Service Desk Agent

About the role

We are expanding our Service Desk Team and are looking for an Apprentice Service Desk Agent to join us. The Service Desk is the first point of contact for council staff and plays an important role in keeping day-to-day services running smoothly.

In this role, you will support staff by logging, resolving and escalating ICT incidents and service requests, working to agreed processes and service standards. As the first point of contact for users, you will play a key role in delivering a responsive, customer-focused service that supports the wider organisation.

This apprenticeship provides a structured opportunity to build practical ICT skills while gaining real‑world experience across a range of technologies used within the organisation. You will work closely with experienced colleagues, develop your technical knowledge, and contribute to service improvement through accurate documentation and shared learning.

We offer a supportive tea...