Applied Scientist, SP Support Science

Description
Amazon's Selling Partner Support Science team builds the measurement and AI systems that power how Amazon understands, diagnoses, and eliminates the root causes of support contacts. Our vision is a continuous, science-driven pipeline where LLM-powered classification, causal impact measurement, and multi-modal friction detection work together to identify why Selling Partners experience frictions and quantify which interventions resolve them. Our systems process tens of millions of cases, evaluate hundreds of initiatives annually, and directly inform investment decisions across the Selling Partner Services organization.

We are seeking a world-class Applied Scientist to help define and build the next generation of our LLM and ML systems. You will partner with applied scientists and engineers to design and deploy production-grade NLP pipelines, multi-modal AI frameworks, and scalable classification systems at Amazon's scale, owning your problem space end-to-end, fro...