Application Support Specialist in Toronto

Elevate your career with a Senior Application Support Specialist role at 56 Wellesley Street West, Toronto. This onsite position focuses on Salesforce support, incident management, and customer service excellence.

You will be responsible for providing expert support for Salesforce applications in a contract role. This role requires solid knowledge in incident and ticket management, customer support within a SaaS environment, and identity management. Experience in the healthcare sector is a plus, allowing you to contribute effectively to long-term care and medical record systems.

Key Responsibilities:
• Provide expert support for Salesforce-based applications
• Manage ticket queues and ensure SLA compliance
• Develop and maintain technical documentation
• Liaise between users and technical teams
• Conduct regular training for business teams

Requirements:
• Proven track record in Salesforce support
• Strong ...