Application Support Intermediate Analyst - Officer

The Application Support Intermediate Analyst is a developing professional role that handles most problems independently and can solve complex issues through solid application support and business integration.

Responsibilities

• Provides technical and business support for users of Citi Applications.
• Uses knowledge of app support procedures and basic technical areas to field issues and queries from stakeholders, providing short‑term resolutions and collaborating with relevant technology partners for long‑term remediation.
• Develops a comprehensive understanding of how app support areas collectively contribute to business goals.
• Acts as a liaison between users/traders, internal technology groups, and vendors.
• Participates in disaster recovery testing.
• Participates in application releases from development, testing, and deployment into production.
• Performs post‑release checkouts after application releases...