Application Support Engineer

Functional Support:

• Understand business needs and translate them into technical requirements.
• Analyze and design for new enhancements and/or existing functionalities.
• Data mining and testing to ensure new enhancements and/or existing functionalities to meet business needs.
• Work with project leads, users and developers to improve processes and functionality.

Technical Support:

• Assist with Java application development and troubleshooting after post-implementation.
• Write and optimize SQL queries for reporting and data analysis.
• Support client project leads and users with technical issues and work on improving system performance.

Problem Solving:

• Identify and fix technical issues related to Java/Cobol applications and SQL databases after post-implementation
• Help analyze operational problems and suggest improvements.

Teamwork: ...