Application Support Engineer

We at Confiz are hiring an Application Support Engineer with hands‑on experience in monitoring tools, backend API troubleshooting, and incident management. Join our team to ensure seamless application performance and drive operational excellence.

Responsibilities

• Troubleshoot issues by analyzing backend API logs and Azure App Insights .
• Build and maintain dashboards and alerts in Azure App Insights to monitor APIs, endpoints, and system/app health (spikes, deviations, anomalies).
• Create monitoring solutions in platforms like New Relic, Dynatrace, Splunk, or Grafana .
• Ensure all support tickets are fully documented with detailed log analysis, journey insights, and resolution updates .
• Perform post-release log analysis to identify early issues or abnormal patterns.
• Ensure service SLAs are consistently met and take proactive measures to preven...