Vacancy Description
APPLICATION SUPPORT
Location: BGC
Work Set Up: Onsite
Work Schedule: Night Shift
Key Responsibilities
- Provide L1 application support for web-based platforms and business applications.
- Receive, acknowledge, analyze, and resolve support tickets within agreed SLA timelines.
- Perform initial troubleshooting of application issues, user access issues, data discrepancies, job failures, and system errors.
- Use SQL Server queries to validate data, investigate issues, and support application-level troubleshooting.
- Review application logs, error messages, and basic system behavior to identify possible causes of issues.
- Escalate complex technical issues to L2/L3 support, engineering, database, or infrastructure teams with complete documentation and initial analysis.
- Support incident management activities, including issue tracking, follow-ups, status...
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