Application Support Engineer - Consultant

KIP Application Support Engineer – Consultant – MFT – KGS CH KIP Application Support Engineer –Consultant/Associate Consultant – MFT – KGS CH Location: Bangalore (Offshore) Support Window: 7 AM – 7 PM UK Time Experience: 4-6 years Grade: CON / ACON (SFIA Level 3–5 mix) Role Summary The KIP Support Engineer will provide Level 1.5 / Level 2 support across multiple technology layers of the KPMG Insights Platform (KIP), including .NET applications, Azure cloud services, SharePoint Online, and Power BI / Microsoft Fabric. The role focuses on incident triage, troubleshooting, root cause analysis, and service stabilisation, acting as a bridge between L1 service desk and L3 engineering teams, ensuring high availability, SLA adherence, and operational excellence. Key Responsibilities 1. Support Operations - These are non‑negotiable and ensure operational resilience. Every candidate should have: ITIL / ITSM fundamentals (Incident, Problem, Change) ServiceNow experience (ticketing, SLAs, updates)...