Application support analyst – spanish speaking essential

Application Support Analyst – Spanish speaking essential

Location: North West

Industry: IT

Salary: £24000 - £28000 per annum + Bonus + Benefits

Description

My client is seeking a Spanish‑speaking professional with a background or keen interest in IT/Computing to support users based in South America on bespoke software packages. Applicants must speak fluent Spanish and can be experienced in similar application support roles or recent graduates looking to start a career.

Responsibilities Provide user support for bespoke business applications in accordance with agreed SLAs. Compile ticket status reports for business stakeholders. Create and maintain knowledge‑base articles in the helpdesk tool to aid swift resolution of future support requests. Align with the IT Service Model, ensuring delivery against any agreed SLAs. Investigate, analyse and document reported defects, including the use of SQL queries, and offer resolution suggestions. Document inciden...