Application Support Analyst

This role is an Application Support (L2) position responsible for ensuring the stability, reliability, and performance of critical production systems in a 24/7 operational environment. The candidate will provide shift-based and on-call support, managing incident and problem resolution end-to-end, including root cause analysis and post-incident reviews. The role requires strong adherence to SRE best practices, with a focus on monitoring system health, improving reliability metrics, and reducing operational toil through automation and performance tuning.

The incumbent will collaborate closely with cross-functional teams across onsite and offshore locations, communicating effectively with stakeholders from technical teams to business users and management. Key strengths required include structured impact analysis, strong analytical and problem-solving capabilities, and the ability to work independently under pressure. Experience in financial services application support and expo...