Application support analyst

About the Role:
Grade Level (for internal use):
08
The Team: The IT Operations team at S&P Dow Jones Indices (S&P DJI) owns and maintains the production IT systems that underpin S&P DJI's index platforms and applications, ensuring their high availability. We prioritize service excellence, collaborative problem-solving, and continuous improvement while working with global stakeholders across business operations, infrastructure, and development teams to support the robustness of S&P DJI's critical index platforms.
Responsibilities and Impact: Provide daily Level-2 production support for Index Data Platforms, ensuring high availability and timely resolution of issues to maintain business continuity Monitor and validate daily data load jobs, proactively identifying failures and performance degradation before they impact business operations Support historical data migration activities, including validation, reconciliation, and issue resolution to ensure data integrity across...