Vacancy Description
- Application Support & Incident Management
- Level 1.5 / 2 Support
- Stakeholder & Vendor Coordination
- Manage and resolve application incidents, service requests, and system issues within SLA timelines.
- Monitor application performance, interfaces, and batch jobs to ensure stable operation.
- Perform SQL queries and data analysis for troubleshooting and investigation.
- Support application deployments, system changes, and post-release validation.
- Collaborate with stakeholders and vendors for issue resolution and enhancements.
- Maintain documentation, user access, and support compliance activities.
- Possess a Degree / Diploma in Computer Science / IT or equivalent
- 2–5 years of experience in application support, IT operations, or production support environments.
- Knowledge of application architecture, APIs, system integrations, ...
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