Application Support Analyst for Retail

Join Insight Global as a Level 2 Application Support Analyst in a prominent retail organization. Provide critical technical support for in-store applications and enhance user experience.
This role focuses on troubleshooting escalated issues from Level 1 support and diagnosing both software and hardware problems. You will support upgrades, testing initiatives, and ensure outstanding customer service to retail store users in a dynamic environment.
Key Responsibilities:
• Troubleshoot escalated issues from Level 1 support
• Diagnose software and hardware problems effectively
• Support upgrades and testing initiatives for applications
• Deliver exceptional customer service to retail users
• Participate in after-hours support rotations as needed
Requirements:
• 3-5 years of Level 2 support experience
• Strong troubleshooting abilities in software and hardware
• Familiarity with Windows and SUSE Linux OS
• Adaptability to fast-paced office environments
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