Application Support 2nd Level Support - Hybrid 3x2, Madrid (Vitoria-Gasteiz)

We are looking for a dedicated Application Support Specialist to ensure the smooth operation of our core banking applications through proactive incident management and efficient coordination across IT and business teams.

Responsibilities

• Ensure the smooth operation of core banking applications, focusing on application management (2nd-level support)
• Process incident tickets generated by monitoring systems and the local service desk within agreed SLAs
• Coordinate and communicate effectively between incident managers, application service owners, 3rd‑level support, other IT/Agile teams, and business stakeholders
• Act as the local administrative manager
• Take over periodical on‑call duty (weekly 24/7 rotation)
• Administer change requests and ensure proper execution of application‑related processes
• Contribute to projects related to operational aspects of existing or newly integrated applications
• Maintain an...