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Application Support 2nd Level Support - Hybrid 3x2, Madrid (Palas de Rey)

UST España u0026 Latam

palas de rei, galicia, Spain Full-time July 02, 2026
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Vacancy Description

About the Company

UST is a multinational company based in North America, a certified Top Employer and Great Place to Work, with over 35,000 employees worldwide and presence in more than 35 countries. We are leaders in digital technology services, providing large-scale technological solutions to major companies.

Job Overview

We are seeking a dedicated Application Support Specialist to ensure the smooth operation of our core banking applications through proactive incident management and efficient coordination across IT and business teams.

Responsibilities

  • Ensure the smooth operation of core banking applications, focusing on 2nd‑level application support.
  • Process incident tickets generated by monitoring systems and the local service desk within agreed SLAs.
  • Coordinate and communicate effectively between incident managers, application service owners, 3rd‑level support, other IT/Agile teams, and business stakeholders.

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