Application Production Support

Responsibilities

Direct Responsibilities

·         For a predefined applications scope take care of: 

o    Incidents 

o    Requests 

o    Changes 

·         Ensure that SLA targets are met for above activities 

·         Handover to Paris teams if knowledge and skills are not available in ISPL 

·         Coordinate closely with Paris OPS teams and all other BNP Paribas IT teams (Incident coordination, Security, Infrastructure, Development teams, etc.) 

Contributing Responsibilities

·         Contribute to the knowledge transfer with Paris OPS teams

·         Co...