Vacancy Description
Location: Extremadura, Spain
Company: JR Spain
Client / Employer: Astek
Job reference:
Listing type: Basic
EU work permit required: No
Posted:
Responsibilities
- Production support for core banking applications / Application maintenance (corrective and evolutive).
- Deployments and testing for new projects.
- Obsolescence management and patching activities.
- Handling user requests and internal client support.
- Supporting both On-Premises solutions and third‑party SaaS solutions.
- Answering product‑related queries, including product usage and design, configuration, software updates, third‑party integrations.
- Managing tickets via ServiceNow and JIRA.
- Working under ITIL methodology and ensuring SLA compliance.
- Performance tuning and root cause analysis.
- Databases: SQL / Oracle
- Tools & Technologies: ServiceNow, Jira, DynaT...
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