Application Manager

Role Overview
You will play a central role in maintaining the reliability and continuity of business-critical applications. Working closely with business users, IT teams, support partners, and software vendors, you will ensure that applications remain operational, compliant, documented, and aligned with service expectations.

Responsibilities

• Provide advanced support for the applications under your responsibility and for backup applications when required
• Manage escalated incidents and service requests end-to-end, ensuring SLA compliance
• Coordinate with internal teams, external support providers, and SaaS vendors for issue resolution
• Maintain application knowledge bases, support procedures, technical and functional documentation
• Keep test plans and test cases up to date and perform regression testing during technical operations
• Support application deployments by maintaini...