Application Administrator - L1

Job Title: Application Reliability Operations Analyst L1 Role Summary The ARO L1 Analyst provides first line operational support for businesscritical applications. The role focuses on monitoring, alert handling, initial triage, basic troubleshooting, user assistance, and timely escalation, ensuring stable and reliable application operations. L1 works closely with L2/L3 teams and follows runbooks, SOPs, and ITSM processes to maintain service continuity. Key Responsibilities Monitoring & Alert Handling Monitor application and system health using approved monitoring tools. Acknowledge and respond to alerts within SLAs. Perform basic triage, identify impacted components, and check application availability. Identify common Java-related errors/exceptions from logs. Monitor batch jobs (Autosys or equivalent) and perform approved restarts. Initial Troubleshooting & Recovery Execute basic scripts (Shell/Python/PowerShell) for health checks, log collection, and validations. Perform standard rec...