App Feedback & QA Operations Specialist

OverviewThe App Feedback & QA Operations Specialist owns the process of collecting, analyzing, and acting on user feedback and managing quality assurance operations for mobile and web applications. This role ensures product quality, improves user experience, and accelerates issue resolution by coordinating across product, engineering, support, and design teams. Key Responsibilities Collect and consolidate user feedback from in-app tools, app store reviews, support tickets, usability sessions, surveys, social media, and analytics. Triage incoming feedback to identify bugs, usability issues, feature requests, and priority trends. Run and maintain QA test cycles: create test plans, write and execute test cases (manual and exploratory), log defects, and verify fixes. Coordinate regression, release, and smoke testing for frequent app builds and production releases. Reproduce and document bugs with clear reproduction steps, expected vs. actual behavior, screenshots/videos, environment detail...