APAC Service Excellence Lead – Digital & Predictive

F. Hoffmann-La Roche AG in Petaling Jaya seeks a Service Excellence Team Manager to lead a high-performing team and transform service data into actionable insights. You will oversee service operations and digital tool integration, ensuring timely support for customers.

The ideal candidate holds a Bachelor’s or Master’s degree, has 5+ years of experience in service operations, and is fluent in English with analytics tools experience. Willingness to travel is required.