APAC Service Excellence Lead: Digital, Data & Ops

Roche Services & Solutions Operations APAC is seeking an APAC RCSC Service Excellence Team Manager in Malaysia. You will drive operational efficiency and digital innovation across the region while leading a team focused on transforming service data into actionable insights.

Your role includes strategizing customer service operations, championing digital adoption, and monitoring KPIs. The ideal candidate will have a background in Business or Life Sciences, with a strong understanding of CRM and data visualization tools.