APAC CS Analytics and Performance Analyst

Philips is seeking a Customer Service (CS) Business Analyst to support service operations in the APAC region. In this role, you will analyze performance metrics, identify improvement opportunities, and work with cross-functional teams to enhance customer experience.

Your responsibilities include developing dashboards, monitoring KPIs, and collaborating on operational processes. The ideal candidate will have a Bachelor's degree and at least 2 years of experience in service operations or analytics.

Strong analytical skills and proficiency in Excel and Power BI are essential.