Analyst Software Engineering - ServiceNow Platform Production Support-Tier 1

**Role:** ServiceNow Platform Production Support– Tier 1
**Location:** Bengaluru/Hyderabad
**Experience:** 4+ years (with Certified ServiceNow Administrator)

**Role Summary**

The ServiceNow Platform Production Support Tier 1 Analyst is responsible for providing first-level technical support for the ServiceNow platform. This role focuses on incident logging, initial troubleshooting, user support, request fulfilment, and timely escalation to higher support tiers when required. The ideal candidate should have deep ServiceNow knowledge, strong communication skills, and the ability to work in a fast-paced support environment.

**Key Responsibilities**

**Incident Management**

+ Monitor ServiceNow queues and handle incoming incidents and service requests.
+ Log, categorize, and prioritize incidents based on impact and urgency.
+ Perform initial troubleshooting using knowledge articles and standard procedures.
+ Resolve common issue...