Analyst, Service Contract & Warranty

Primary Responsibilities

• Ability to communicate effectively and professionally with customers.
• Digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick learner and open minded.
• Manage spares orders of interior products, acting as the primary contact.
• Process and monitor all customer issues and concerns, from initiation to closure using an ERP system.
• Verify order details: part numbers, quantities, pricing, and shipping info.
• Work closely with various departments within the organization to ensure required information and support is provided to resolve customer issues.
• Ensuring all necessary flow-downs to supply chain, shipping, quality, and other stakeholders are communicated timely and accurately.
• Achieve all key performance indicators and achieve best in class performance.
• Participate in continuous improvement initiatives.
• Address inquiries on...