Analyst II, Billing Services

**Job Summary:**

+ Develop extensive knowledge of Administrative processes that impact the payment cycle and customer experience
+ Adjust bills within the AS400 to satisfy customer expectations
+ Execute established queries without supervision
+ Manipulate and Analyze the output of various data sets and systems to uncover trends
+ Report findings and recommendations that support continuous process improvement (within the Administrative Department)
+ Review, audit, and diagnose indicators of account level issues and defect patterns. Diagnose the root cause of Administrative Department defects and disputes and implement corrective actions
+ Develop and maintain queries that support Administrative processes, reduce payment cycles, and improve customer experience
+ Effectively communicate with internal and external customers to obtain necessary customer requirements and incorporate into process documentation
+ Assist Departmental Management with day-to-day...