Analyst I, Technical Support (CE - Tools and Technology)

**I. Job Summary**

Under supervision, manages CE equipment and inventory. Provides entry-level technical support for software and hardware computing. Assists in troubleshooting to readily identify problems and/or technical issues and escalates to the appropriate staff for resolution.

**II. Essential Duties and Responsibilities**

A. Technical Troubleshooting

+ Provides basic functional support of applications, isolates issues, and distributes the ticket to the appropriate team for resolution.
+ Under supervision, isolates issues by reproducing the incident, identifying invalid data within the database, and/or tracing transactions through infrastructure to identify failure points.
+ Partners with the digital team to research and identify the root cause. Tracks and trends chronic and ongoing issues to highlight technological gaps affecting business continuity
+ Facilitates the resolution of tickets passed on to any Tier 3 support group, working...