Vacancy Description
- Collaborate with BD teams across all verticals on different customer journey related requests.
- Follow up and close any service disruption cases which may affect customer experience.
- Consistently and proactively gauge customer’s sentiments in ensuring CSAT are kept in check, whilst Klook grows and scales its business globally
- Ensure market outcomes are aligned with the customer experience and issues impacting customer experience are actively addressed and resolved.
- Engage and be close to customers in encapsulating ‘VOC’ (voice of customers) into operational strategies, to ensure we deliver the best in class customer experience and drive a customer-focused outcome.
- Collaborate with vertical and business teams in addressing market-specific issues that impact customer experience and deploy immediate tactical plans to close the loop, whilst ensuring mitigation plans are implemented to avoid recurrence.
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