Analyst, Complaints

Descripción de puesto

JOB SUMMARY

This position will conduct product complaint evaluation, processing, and investigation for Hill-Rom products to support post market surveillance. The Associate Analyst, QA must be able to understand the customer’s allegation and accurately document the summary and investigation details as appropriate.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties may be assigned and, as part of all job duties, employees are entrusted with a permanent mission of research and invention.

• Manages complaint workflow and processes complaints within software applications.
• Manages potentially reportable event workflow and processes potentially reportable events within software based on an understanding of the risks associated with product malfunction.
• Ensures complaint records accurately reflect the allegation, investigation and conclusion of the customer complaint.
• Works independently a...