Analysis Role in Customer Insights at RCL

Join RCL as a Customer Insights Analyst to make data-driven decisions that enhance customer experiences. Leverage your analytical expertise in a hybrid work environment for impactful outcomes.
As a key player in the Corporate Services division, this permanent role focuses on transmuting customer data into strategical insights. You will conduct customer journey analyses, develop targeted communications, and collaborate with various internal teams to promote customer retention and engagement initiatives. Shape marketing strategies using detailed insights.
Key Responsibilities:
• Analyze customer behavior and segment performance
• Build dashboards to monitor customer KPIs
• Evaluate marketing campaigns for effectiveness
• Translate complex data into accessible insights
• Partner with various teams to identify growth opportunities
Requirements:
• Bachelor’s degree in analytics, statistics, or related fields
• 3–5+ years of customer analytics experience
• St...