ANA03825- Consultant - IG

Drive Customer Experience (CX) and Voice of Customer (VoC) analytics by leveraging survey research, customer insights, predictive modeling, and AI/ML techniques to improve customer satisfaction, retention, and engagement. Design and manage end-to-end survey programs, develop impactful dashboards and reports, and translate complex customer data into actionable business recommendations through compelling storytelling. Primary Skills: Customer Experience, Market Research, Customer Insights, Survey Research, Analytics, SQL and Python. Location: Chennai. Shift Timing: Normal(Day Shift). End of Curated JD. Job Description: Key Responsibilities: Customer Experience & Voice of Customer (VoC)<br /> ? Analyze customer feedback across surveys, support interactions, digital channels,<br /> and other customer touchpoints.<br /> ? Identify key drivers of customer satisfaction, loyalty, engagement, adoption, and<br /> retention.<br /> ? Support customer journey analy...