Ambassador - Core Lab Diagnostics

Responsibilities

• Ensure instrument analytical turnaround time, uptime, repair and maintenance.
• Conduct customer business reviews (KPI reviews).
• Manage customer relationships and plan, prepare and follow up on customer visits, including pre‑call plans and post‑call notes.
• Identify and provide customer training requirements; coach customers and share knowledge (education).
• Identify and resolve customer pain points through troubleshooting.
• Replenish and control inventory.
• Build image and brand in the eyes of customers; sell or reinforce Abbott’s total solution value offering.
• Collect and transmit Voice of Customer (VOC) data.
• Renew most of the assigned accounts, adhering to standard renewal procedures.
• Expand menu usage of existing products and new product launches.
• Promote service sales and product offerings; create value.
• Manage order and contract processes.
• Id...