Vacancy Description
Join the team that keeps Mutual of Omaha's contact centers running — 30+ call centers, real-time call routing, and the flows that connect every customer to the right place. This is a hands-on Amazon Connect role: you'll build and maintain the queues, routing profiles, and call flows our contact center agents rely on every day, working alongside a small, experienced team that's been running Connect for nearly a decade.
We're looking for someone who genuinely knows Amazon Connect inside and out — not just used it, but has owned flow builds end to end (think: standing up a new call center's queues, quick connects, and routing from scratch). If you also bring broader AWS platform skills, that's a strong plus, but deep, hands-on Connect expertise is what we need most.
WHAT WE CAN OFFER YOU:
Estimated Salary: $130,000 - $155,000, plus annual bonus opportunity.
401(k) plan with a 2% company contribution and 6% company match.
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