Vacancy Description
Job Description
We are seeking an experienced Amazon Connect Engineer to design, build, and optimize advanced contact center solutions on AWS. The ideal candidate will have strong expertise in Amazon Connect, AWS services, and programming skills to deliver seamless, intelligent, and scalable customer engagement solutions.
Responsibilities:
- Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing strategies.
- Configure routing profiles, queues, callbacks, emergency messaging, and business hours/holiday routing within Amazon Connect.
- Develop AWS Lambda functions and integrate Amazon Connect with DynamoDB, S3, CloudWatch, and other AWS services.
- Build and support integrations with CRM platforms, third-party applications, APIs, and backend systems.
- Implement conversational AI and chatbot solutions using Google Dialogflow CX or similar platforms.
- Troubleshoot and r...
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