Am, Operational Management (Xico)

We are currently seeking an experienced professional to join our team in the role of AM, Operational Management within the US COO Office, which resides in HSBC Digital Business Services and supports all DBS departments with targeted quality reporting as well as oversight of all business area procedures. This position also supports the US Complaints Ombudsman Office and the Affiliate Transaction Office, providing oversight and guidance for the US internal Third Party Management.

Responsibilities

• Assist with the execution of business initiatives and activities in support of business area aims.
• Participate and support in business planning activities which may include financial, technological, resource planning, and operational resiliency.
• Report and contribute to senior management decision‑making by using management information, performance information, analytics, forums, and customer/stakeholder feedback, including Business Service Qua...