Akkodis Senior Service Designer Contract

Join Akkodis in Toronto as a Senior Service Designer, focusing on strategic design initiatives to improve service delivery. This one-year contract emphasizes collaboration and user-centered outcomes.

You will lead multiple service design projects, leveraging your 7+ years of experience in service and UX design. This role requires strong research and facilitation skills to enhance public-facing services through iterative design. Working closely with various stakeholders, you'll ensure that improvements are meaningful and effective.

Key Responsibilities: • Lead comprehensive service design improvement initiatives • Facilitate service blueprinting and mapping sessions • Validate service pain points through research • Conduct workshops with a diverse range of stakeholders • Develop service design artifacts like journey maps

Requirements: • 7+ years in service or UX design • Experience with complex service design environments • Strong skills in workshop facilitati...