Airfreight Import Manager (Basic up $9000/3PL/East)

Brief Summary

• Basic $5500 - $9000
• Mon to Fri: 9.00am - 5.30pm, Alt Sat: 9.00am - 1.00pm
• Location: Changi Alps (Transport provided at Tampines MRT & Tanah Merah MRT)
• Permanent Role + AWS + VB + 18AL

Job Responsibilities

• Manage the Airfreight Department, overseeing Customer Service, Billing, and Operations.
• Ensure customer KPIs are aligned and consistently met with internal and external stakeholders.
• Conduct regular customer visits to review service standards and address performance gaps.
• Lead MBR/QBR sessions to review account performance and drive improvement actions.
• Lead and coach the team to meet customer requirements and operational targets.
• Manage department P&L, including cost control and profitability tracking.
• Monitor monthly AR with Finance and relevant stakeholders to ensure timely collections.
• Serve as the escalation point ...