Air Import Agent (Guadalajara)

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Import Department.

Core Competencies

• Exceptional Customer Service – Exceeds customer expectations by anticipating, understanding, and meeting needs. Proactive and resolves issues in a timely manner, escalating to management when necessary. Builds rapport, exhibits empathy, and consistently strives to improve customer satisfaction.
• Job Execution – Consistently completes quality work that meets job expectations. Committed to operational excellence and continuous improvement for own job function and across the network, while ensuring compliance with company policies, procedures, code of business conduct, and government regulations.
• Reliability – Consistently meets deadlines, is punctual, organized, manages time effectively, and prioritizes tasks.
• Collaboration ...