Vacancy Description
What you’ll be doing
¿Posee las habilidades y la experiencia adecuadas para este puesto? Siga leyendo para descubrirlo y envíe su solicitud.
¿Posee las habilidades y la experiencia adecuadas para este puesto? Siga leyendo para descubrirlo y envíe su solicitud.
- Own the end‑to‑end performance of Preply's customer‑facing AI agents/chatbot: resolution rate, deflection, and quality and CX of every AI conversation
- Lead and develop a multi‑disciplinary team across AI Operations, Knowledge Management, Conversation Design, and Support Automation – setting direction, coaching, and unifying them around a shared roadmap
- Drive the day‑to‑day performance loop: track AI quality, tune behavior, prioritize fixes, and drive continuous iteration
- Treat the AI Agent as a product: own its roadmap, its quality standards, and its evolution; not as a tool to monitor but as a teammate to manage and improve
- Drive short‑term performance improvement of the Customer Care chatbot across all levers: knowledge quality and coverage, conversation design and tone, ...
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