AI Program Manager

Role Overview

We are seeking an experienced

AI Services Delivery Lead

to oversee the design, delivery, and adoption of

AI-powered capabilities

within a

large contact center transformation program

. The role will be accountable for the end-to-end delivery of AI solutions such as

Call Summarization, Knowledge AI, Intent Analysis, Sentiment Analysis, Automated Quality Monitoring, and Speech-to-Text

across multiple regions and business units.
The Delivery Lead will manage cross-functional teams, vendors, and stakeholders to ensure AI solutions are delivered on time, meet business requirements, and drive measurable improvements in

customer experience, agent efficiency, and operational performance

.

Key Responsibilities

Lead the

end-to-end delivery

of AI/Gen-AI capabilities within the contact center transformation program.
Own the

program roadm...