Ai Operations Strategist

Key ResponsibilitiesProvide L1L2L3 support and resolve user issues related to AI toolsAct as primary point of contact for user issues calls and escalationsPerform advanced troubleshooting across access performance and integrationsHandle tickets and incidents with complete ownership and RCACoordinate with vendors Microsoft Google Anthropic to resolve issuesRaise and manage support tickets with vendor support teamsConfigure integrations connectors M365 Google Workspace Slack etcManage licenses access onboarding offboarding of usersSupport POCs and evaluate new AI features use casesMaintain documentation FAQs and knowledge baseTechnical Skills RequiredHands on experience with Microsoft 365 Copilot preferredFamiliarity with Google Workspace Gemini EnterpriseExposure to Claude or similar AI toolsStrong understanding of SaaS platforms integrations and IAMStrong troubleshooting and issue resolution skillsBasic scripting knowledge Power Shell Python optionalFunctional Skills RequiredStrong com...