Vacancy Description
Be the one building AI-powered experiences where they matter most.
At Genesys we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people systems data and AI to help organizations deliver more personalized service, improve operational efficiency, and build stronger customer relationships.
Help build support and operate technology used by more than 8000 organizations in over 100 countries, moving AI from possibility to production in real-world enterprise environments every day.
Job Summary
The AI and Experience Orchestration Director leads strategic engagements working closely with core account teams to accelerate adoption of Genesys native AI and Experience Orchestration capabilities.
This role brings deep expertise in AI powered customer experience and helps clients translate business goals into impactful AI use cases that deliver measurable outcomes.
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