AI-Driven Contact Center Transformation Lead

HPB is transforming its customer experience and seeks a contact centre technical specialist to assess, recommend and implement technologies, including AI and digital touchpoints, to optimise service delivery. You will oversee vendor relationships, drive system enhancements, lead cross-functional teams, and ensure adoption of new tools in line with risk and compliance guidelines.

A Bachelor's degree and at least 6 years in contact centre tech, with experience in digital AI solutions and